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Shipping & Taxes

Since all orders are handcrafted and made-to-order, please allow for a few days’ processing time for your order to ship. A lot of love goes into each order. Thanks for your patience!

Our processing time right now is 1-4 business days for small orders, and 2-5 business days for orders with 4 of more products.

Local Pickup

  • For those local to the Seattle or Nashville area, you can pick up your order at our manufacturing facilities. Please put in your zip code on the cart page and select the Local Pickup option. You will be notified when your order is ready. Pick up is at:
    • 1423 Elm Hill Pike
      Nashville, TN 37210 (The building around back)
    • Please confirm with us when you will be picking up your order before showing up so that we have it ready for you. 


General Shipping Policies

  • Shipping is determined on a product by product basis. Most items are processed and shipped within 1-4 business days of an order from Federal Way, WA or Nashville, TN. Larger orders that contain kits or contain 4 or more items will typically take 2-7 business days to ship. We’re not *mazon, but hell, we try to keep up! 😉 We’ll do our best to get your order out as quickly as possible.
  • Processing time is separate from shipping time. We make it, then they ship it. Processing time is how long it takes to make and label and pack your order, and shipping time is the time in which your order will be in transit to you.
  • Shipping times are not guaranteed (by us and USPS). If you select the 2-3 day Priority shipping, USPS does not guarantee that it will arrive in 2-3 days, but they do their best.
  • We try to provide tracking information for all packages. If you have a concern or question about an item that you purchased and are awaiting its arrival, let us know.
  • We are not responsible for any duties collected on international orders. We have no control if customs holds the package and delays or prevents delivery.
  • Please be certain all shipping information is correct BEFORE clicking ”Confirm Payment.” Whiskey, Ink, & Lace is not responsible for packages lost due to incorrect shipping information. If your order is returned to us because of an incorrect address, you will have to pay to have it reshipped. We’ll do our best to get it sent back out to you as quickly as possible!

Other Shipping

  • International customers: please let us know if you have any problems with shipping options at checkout.
  • International orders will take longer to arrive. Customs may delay delivery which is beyond our control.
  • Buyer is responsible for any imposed duties or taxes on order.
  • Please check the USPS website for their schedule of Holiday Dates For Domestic Mail. Their deadline for first class mail is December 20th. Get at us with any questions!


  • Nothing is sure, but death and taxes, eh? If you reside in Washington state like us, you’ll be charged a tax rate based on your location within the state at checkout. Otherwise, you’re off the hook!

Check your account. If you have a pending order there and there is not tracking info, then we are still working on making your order. Every order is made by hand, and during times like the holidays, we have more to make and oftentimes not enough hands. ;) Bare with us as we bake some love into your beard balms and deodorants. 

If you don't see a pending order in there, get in touch with us! We'll help you out. 

Shoot us an email and we'll get you back in ASAP! Email:

If we're talking shipping time, that's dependent on the shipping option you chose. 
US First Class Mail - 1-5 mailing days
US Priority Mail - 1-3 mailing days
International Mail can take 5-14 mailing days

If we're talking processing time, that is 1-3 business days (outside of the holidays. During the holidays, expect a few extra days for the rush of orders). 

We do, but currently only to barbershops and tattoo shops. 

Most definitely! We do have samples available! Check out our 3-oil Beard Oil Sampler and our Full Beard Oil Sampler

Yep. ALL the products. 

We do not use animal byproducts. We do not test on animals. We make sure our suppliers do not test on animals.

The only animal in our facilities is Mr. Basil Hayden. Follow us on Instagram for pics of him patrolling and being very busy about the warehouse as Chief Director of Morale.

Probably not. We're ecommerce. We do sell online... everywhere! And we ship fast.

Yes, you can use the beard shampoo on your hair! 

To use the solid shampoo bar, suds it up in the shower with warm water and use the suds to clean the beard. You can also rub the beard shampoo bar directly on the beard to clean it.

To watch Andi talk really fast about them while wearing crazy green lipstick, watch this video:

Are you near Nashville?

We can do you one better than a showroom. I mean we have that, sure. But we also have a speakeasy-style barbershop staffed with only the best barbers in Tennessee. Come visit Whiskey Neat Barbershop and experience our products by the hands of our experts. You can also purchase in our shop, with or without a cut or shave.

Sometimes USPS scans their packages early. It will most likely show up a day or two later. If it doesn’t, please contact USPS ASAP and have them track down the package. They will know where it was delivered, exactly. If that doesn’t locate the package, let us know and we’ll help you out.